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Clients are responsible for the time they reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee. If this is your first time visiting us at Namaste, please take a moment to fill out our intake forms that will arrive in your email inbox once you book your appointment online. If you are unable to complete the forms online, please make sure to arrive 10 minutes early to complete your health history and consent form so that you will receive your full length of treatment.
Namaste Wellness Collective enforces a cancellation policy. When you book an appointment with someone at the clinic, you are booking their time. In order to accommodate all of our clientele we require 24 hours notice of cancellation or rescheduling. Less than that is inadequate time for us to offer your appointment time to others. If you are unable to keep your appointment we request that you call or send us a text 24 hours in advance. If you do not call to cancel or reschedule before the 24 hour period, a cancellation fee will be charged. Please note that, the individual you booked your appointment with will only receive payment if you pay for the treatment. The individual who you were scheduled with will receive 100% of the cancellation fee.
At Namaste Wellness Collective, privacy of personal information is of the utmost importace. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide.
Personal information is considered to be information that relates to or includes:
- An individual’s personal characteristics (e.g., gender, age, home address or telephone number, family status)
- Health (e.g., health history, health conditions, health services received by them, an opinion or evaluation of an idnividual)
Like all medical professions, we collect, use and disclose personal information in order to best serve our clients. For our clients, the primary purpose for collecting personal information is to determine the correct treatment. For example, we collect information about a client’s health history, including their family history, physical condition, function and social situation in order to help us assess what their health needs are, to advise them of their options and then to provide them with options. A second primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that occur over time. We strive to build healthy working relationships with our clients and providing them with high quality ongoing care.
Registered Massage Therapists are governed by the College of Massage Therapists of Ontario (CMTO). The CMTO has the right to inspect our records and interview our staff as a part of their regulatory activities in the best interest of the public. In addition, as professionals, we will report serious misconduct, incompetence or incapacity of other practitioners.
Clients or other individuals we deal with may have questions about our goods or services after they have been received. We retain our client information for a mandatory minimum of ten years after the last contact to enable us to respond to those questions and provide these services.
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
- Any written personal information/document is either under supervision or secured in a locked or restricted area.
- Electronic hardware is either under supervision or secure in a locked or restricted area at all times. In addition, passwords are used on computers and IPads.
You always have the right to view any information, files and documents pertaining to your care. We will need to confirm your identity if we do not know you before providing you with this access.
Included in your appointment
Your appointment time includes assessment and discussion of your condition, including health questions, massage time, and demonstrations of self-care.